The Conversion Formula: Why Most Businesses Have Their Sales Process Backwards
Let me share a hard truth I've learned from analyzing thousands of business strategies: Most companies are performing their sales conversion process in exactly the wrong order. This backwards approach is silently draining profits by the hundreds of thousands.
Think about how most businesses approach prospects. They immediately launch into educating about their products or services, throwing facts, features, and statistics at potential customers before they've even captured their attention. It's like trying to teach someone to swim by throwing them into the deep end.
The correct order of the conversion formula is critical:
1. Captivate - Get their attention by addressing their most pressing concern
2. Fascinate - Keep their interest by promising a clear solution
3. Educate - Only now do you provide the details
4. Close - Present your compelling offer
Let me share a real example. A remodeling contractor was struggling with conversion rates, starting every customer interaction with a detailed explanation of their construction process. After implementing the correct conversion formula, they instead led with: "Tired of contractors who promise completion dates they never meet?" This simple shift captivated their audience by addressing a common pain point.
The results were dramatic:
- Lead conversion improved by 45%
- Sales cycle shortened by 30%
- Average project value increased by 25%
The key is understanding that before you can educate, you must first earn the right to be heard. Think of it like a first date - you wouldn't start by listing all your accomplishments and life goals. You first need to capture interest and create intrigue.
The financial impact of getting this sequence wrong? For many businesses, it's costing well over $100,000 annually in lost opportunities and extended sales cycles.