From Transaction to Transformation
Michael Barbarita • February 14, 2025
Stop thinking about upsells as extra sales. Start thinking about them as customer transformations.
Here's what I mean:
Transaction thinking: "Want fries with that?"
Transformation thinking: "To get the results you want, you'll also need..."
Real results from a fitness client:
Basic training: $200/month
Transformation package: $497/month (Training + nutrition + accountability)
Signup rate: 78%
Results: 3x better
Remember: Sell outcomes, not add-ons.